About Us

The newly expanded family of

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We are the single-source partner of choice for destination retailers’ souvenir merchandise needs. We serve customers across zoos, museums, aquariums, theme parks, resorts, and other experiential destinations. Thanks to our premium apparel and full line of hard goods, we can provide customers with a carefully curated selection of souvenirs with custom art and a distinctive look to support their merchandising goals and strengthen their brand equity.

In short, we give our customers better products, better art and better service than anyone else.

Our success is built upon five key pillars:

  • Custom Art Capability
  • Radical Responsiveness
  • Customer-Driven Decision Making
  • Intuitive Product Selection
  • Systems to Support Growth, Quality, Efficiency

Our team of professionals pulls out all the stops to make it easy for customers to do business with us. Many of us have worked together for years, and when you walk into our workspace, it feels like family. We love our customers, we love what we do, and no one works harder than we do. We thrive on creativity and fast-paced flexibility and we believe in having fun while we’re getting it done.

We care – about our customers and about each other.

We believe the best decisions come from broad input, and we respect the opinions and perspectives of everyone on the team. We look for self-starters who seek solutions to problems and aren’t afraid to take initiative to get things done. We know that transparent communication with one another and with our customers makes us stronger, and we look for team members who take care of the business as if they owned it. Our team is collaborative and supportive, whether we’re working together on an order or rallying around a coworker experiencing personal loss or hardship.

We are the Charles Products family.